Effective date: January 1, 2026 · RelayFox Inc., Vancouver, Canada
By creating a RelayFox account or using the RelayFox service you agree to these Terms of Service (“Terms”). If you are accepting on behalf of a company, you represent that you have authority to bind that company. If you do not agree, do not use the service.
RelayFox handles the calls your business misses. Calls you do not answer are forwarded to a Twilio phone number assigned to your account, where — if you enable live answering — an AI assistant answers the call out loud on your behalf, speaks with the caller, and qualifies them as a lead. Where live answering is off, or the assistant cannot take the call, RelayFox falls back to voicemail and to responding by SMS. Qualified leads are delivered to you by SMS and email.
You authorise RelayFox to answer these calls, speak, and send messages in your name using that number. AI-answered calls are transcribed, not recorded — the transcript is what the lead is extracted from and shown to you, and no call audio is retained. Every such call opens with a spoken notice that identifies the assistant. That notice is delivered before any information is collected and cannot be disabled.
You agree not to use RelayFox to:
We reserve the right to suspend any account we determine is being used in violation of these terms, without notice if necessary to protect callers or the network.
RelayFox answers calls to your business number that went unanswered, and takes a voicemail when it cannot. It does not send text messages to your callers — text messages go only to you. By using RelayFox, you confirm that:
Callers are told at the start of every AI-answered call that they are speaking to an assistant, before anything is asked of them. Those calls are not recorded — no audio is kept. The assistant will always confirm it is an AI if a caller asks. Transcripts are retained and deleted on the schedule set out in our Privacy Policy.
Notifications we send to you about your own account are transactional messages, not marketing. You remain responsible for ensuring your use of RelayFox is compliant with all applicable laws.
Plans: RelayFox is offered on monthly subscription plans (Starter, Growth, Pro) billed in Canadian dollars. Prices are listed at relayfox.ai/pricing and may change with 30 days’ notice.
Free trial: New accounts receive a 14-day free trial. No charge is made until the trial ends. You may cancel before the trial ends with no obligation.
Payment: Billing is processed by Stripe. Your payment method is charged at the start of each billing period.
Refunds: We do not offer pro-rated refunds for unused subscription time. If you cancel, you retain access until the end of the paid period.
Overdue accounts: Accounts with failed payments will be suspended after 7 days. Data is retained for 30 days before deletion.
You may cancel your subscription at any time from the Billing page in your account. Cancellation takes effect at the end of the current billing period. We do not charge cancellation fees.
RelayFox and its underlying technology are owned by RelayFox Inc. You retain ownership of your business data (call logs, lead information, conversation transcripts). You grant us a limited licence to process that data to provide the service.
The service is provided “as is.” To the maximum extent permitted by law:
Nothing in these Terms limits liability that cannot be excluded under applicable Canadian law.
These Terms are governed by the laws of British Columbia and the federal laws of Canada applicable therein. Any disputes shall be resolved in the courts of Vancouver, BC.
We may update these Terms. We will notify you by email at least 14 days before material changes take effect. Continued use of RelayFox after the effective date constitutes acceptance.
RelayFox Inc.
hello@relayfox.ai